To register, click on the 'Sign In' link on the top right hand side of the page. This will open in a window where you can fill basic details after clicking on “create an account” button, choose a password and click on “submit” button. That’s it! You will become a registered member of ezysolare.

On registering with ezysolare,

• You can save your favorite products in 'My Wishlist' for easy purchase in future.
• You can view your order history, order status and your reviews.
• If you choose to subscribe, you can get regular updates on the new listing, offers and relevant information for you.
• You will be entitled to special discount coupons sent to your registered e-mail address.
• As a registered member of ezysolare, you do not need to enter your details like address every time you order. It is saved in My Account and makes your checkout faster when making a purchase.
• You can track all your orders by logging in to My Account with user Email Id and password.
• You can have alternative addresses in your account for shipping to your multiple sites.

If you forgot your password, hover on 'Sign in' link on the top right hand side of the page. Click on log-In button at the bottom of the drop-down. This will open a window where you will see a 'Forgot your Password?' link under registered customers. Provide your email address (that you used to register on ezysolare). We will send you an email on your registered email ID with instructions to get new password.

There are multiple ways to change your password in ezysolare account.

Option 1:

1. Login and choose ‘My Dashboard’ option. Click on 'Edit' or ‘Change Password’ link under Contact Information given in Account Information.
2. Change your password by entering your ‘Current password’, ‘new password’ and "retypr new password" you want and save the changes done.

Option 2:

1. Login and choose ‘My Account’ option.
2. Change your password by entering your ‘Current password’ and ‘new password’ you want and save the changes done.

We are sending not just the information but also discount codes in our newsletters. If you think you are getting too many emails every week, let us know by mailing us at yasirahmad@ezysolare.com or calling us on 9838388122. You can even click on unsubscribe link at the bottom of an email.

Option 2:

1. If you have an account with us, log-In to your account. On ‘My Dashboard’ click on ‘edit’ next to Newsletter under Account Information.
2. Unclick the general subscription and save the changes.

While browsing through the ezysolare website, you can add the items that you like or may want to buy later to your 'Wishlist'. How ?

1. Hover on the product and click on the 'Heart' icon to add to your Wishlist.
2. You can even click on 'Add to Wishlist' button once under product detail page.

Your Wishlist is the best way to get to the items of your choice without searching for it again. Please do remember that items in your Wishlist are not reserved or added to a cart permanently. Wishlist is simply a list of your favorite items from ezysolare that you may want to buy in future.

In case you have questions about a product that are not answered in the product details, please call us any day on 9838388122 or write to us anytime on yasirahmad@ezysolare.com and we will get back to you within 24 hours. You can also chat with us any day between 9AM and 6PM on our website by clicking on 'Chat with us' on technical consultation page.

You can purchase any product which is available on solarKart till the time it is not out of stock based on the quantity suppliers have. Certain products are limited in quantity. If you want to place bulk order, you can contact us anytime on 9838388122 or write to us anytime on yasirahmad@ezysolare.com and our technical expert will get back to you.

Yes, it is completely safe to pay on ezysolare using your credit card, debit card or through a bank transfer.

We follow RBI guidelines for online payments including using 'MasterCard 3D Secure' PIN and 'Verified by VISA' PIN.

Ezysolare does not store any customer credit card or financial information on its servers. All transactions are processed through secure bank servers, which are PCI DSS- II compliant thereby, providing the highest level of security while processing your online payments.

You can use the promotional code to avail discounts at the time of check out. While you are checking out on your Shopping Cart, you will need to type the promotional code in the 'Discount Codes' box on the Check-out Page and click apply coupon to get the discounts.

Following Payment Options are currently available on Ezysolare:

• Internet Banking
• Visa, Master, American Express and Diners Credit Cards
• Debit Cards issued by all leading banks in India

Sometimes, due to technical issues at the payment gateway or at the bank's end, your online payment does not reach us immediately. In such case, your order is shown as 'Pending Verification'. If the amount has been debited from your bank account, you may need to wait for 3 working days for the payment to be confirmed to us by your bank.
If your pending verification status does not change after 3 days you can call us to cancel the order at 9838388122 or write to us anytime on yasirahmad@ezysolare.com.
OR
You can even complete the purchase of your chosen items by trying online payment again or through another payment method.

The Security Code or the Card Verification Value (CVV) is an important new security feature established by credit card companies in order to reduce the risk of Internet fraud. This number doesn’t appear on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.
CVV Numbers for different cards are placed in different locations on your card:
If you have Visa/Mastercard/Diner's/Discover card: Your CVV is a 3-digit code after the last four digits of your credit card number on the back of the card within the signature field.
If you have an American Express card: Your CVV is a 4-digit number on the front of the card on the right hand side above the card number

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the 'Verified by VISA'(VBV) and 'MasterCard Secure Code' (MSC) services, respectively.

The 3D Secure password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases. On 3D secure page, you may also choose to receive a One Time Password (OTP) on your registered mobile number and use it for that transaction.

In India, it is mandatory to register your card with 3D Secure before making any online transaction with the card. To register your card, visit your card issuing bank's website.

ezysolare.com does not collect or store your card or account details. Your transaction is authorized at multiple points, first by the payment gateway and subsequently by Visa/MasterCard/American Express/Banks directly without any information passing through us.

Your purchase will be charged under the company name GoSolar Venture Pvt Ltd. Sometimes, your card company may show in the statement a truncated name like ‘GoSolar’ or 'GoSolar Venture'.

We do our best to make sure that you love the purchase made on ezysolare. If you don't, we will revert back to the supplier with your request of refund.
To know about ezysolare's Returns Policy please contact our customer support team on +91 9838388122 any day between 9AM and 6PM or refer to our “Returns Policy (Link)”.

Your personal information is absolutely safe with us !
We keep your information encrypted on our servers and never share it with any third party. Your personal information is only used to contact you regarding your order, to deliver your products and to send communication that you may have opted to receive.

Our site uses SSL encryption to secure the communication of all sensitive information passing between your browser and our servers. Beginning with your checkout process till the payment, you will see "https" in the URL (like https://www.ezysolare.com/…) that indicates the use of SSL. The SSL certificates are verified by COMODO Secure.

We use https:// only for our secure pages, i.e. those pages that transfer confidential information such as the Login, My Account, and Checkout pages. Pages that are only used for products or blogs will still use the regular http:// since no sensitive information is being passed through them.

No, you need not have to pay shipping charges for your purchases which is based on your location.

On product detail page please enter your delivery pin code to know whether that product can be delivered to your address.

Evergy Product has its handling time mentioned on website, you can check the estimated delivery date on tracking, once product dispatched

We do not facilitate Cash on Delivery right now.

There is no need to submit any document for shipping or delivery of products at below given states in India:

• Andaman & Nicobar
• Chandigarh
• Chhattisgarh
• Dadra & Nagar Haveli
• Daman & Diu
• Goa
• Haryana
• Himachal Pradesh
• Lakshadweep
• Puducherry
• Punjab
• Tamil Nadu

The states which require documents for product to be delivered to the desired address are NOT being considered by solarKart at this time. For your ease below are the following states:

• Telangana
• Maharashtra
• Karnataka
• Andhra Pradesh
• Arunachal Pradesh
• Assam
• Bihar
• Delhi
• Gujarat
• Jammu & Kashmir
• Jharkhand
• Kerala
• Madhya Pradesh
• Manipur
• Meghalaya
• Mizoram
• Nagaland
• Odisha
• Sikkim
• Rajasthan
• Tripura
• Uttar Pradesh
• Uttarakhand
• West Bengal

For more information, please call our Customer Support Team on 9838388122 or write to us anytime on yasirahmad@ezysolare.com.

The shipping and delivery time for a product is determined by various factors including

1. The kind of product (standard product or made –to-order)
2. Location from where product is procured
3. Logistic network available in your location.

However, we always try to procure the product and deliver it as soon as possible.

As of now, ezysolare doesn’t ship items outside of India.

The delivery timelines vary according to products. The handling days are mentioned on the product information page. For shipping and delivery dates, you may also refer to the order confirmation email sent to your registered email address.

Ezysolare generates and sends the tracking number as soon as the courier partners pick up the package. However, the courier partners may take 24 to 48 hours to update the tracking details on their website and hence, your order may not be tracked during this period.

We source products from official vendors spread across the country. Therefore, the shipping timelines and the location from where the products are shipped vary from one product to the other. We ship the products as soon as they are received from the vendors and hence, you could receive multiple shipments for one order on ezysolare. In case you have some special requests, please call us and we will do our best to accommodate your request.
For more information, please call our Customer Support Team on 9838388122 or write to us anytime on yasirahmad@ezysolare.com.

The price mentioned on your checkout page is exactly what you need to pay for your purchase.

We source products from official vendors spread across the country. Therefore the shipping timelines and the location from where the products are shipped vary from one product to the other. We ship the products as soon as they are received from the vendors.

The shipping of the product for your pin code might not be available due to any of the following reasons:

• State regulatory issues, legal restrictions or any other compliance related reason non-availability of a reliable shipping partner for your location
• Our Logistic services do not cover your location

If our logistic partner do not cover your location, you can order product to the nearest big city and pick up the product from there.

We do not facilitate Cash on Delivery right now.

For confidentiality and legal reasons the shipping address cannot be changed once an order is placed. You can cancel the order and reorder the product for the desired location.

If you are not satisfied with your purchase, here are some quick things to know about return/refund:

1. All products are not covered under refund. Since the products are industrial equipment and very costly, therefore not every product is refundable.
2. Returns can be made only if the product is DEFECTIVE, DAMAGED, if the technical specifications are not as described on the website.
3. You can initiate the return request online by log In and going to 'Order History' and clicking on 'Refund' for the Damaged or disfunctional product under your orders.
4. For friendly guidance through your return process, please call our Customer Support Team on 9838388122 or write to us anytime on yasirahmad@ezysolare.com.

All products sold on ezysolare marketplace are tested thoroughly and are certified. If the product shows defect after some days, please claim thee warranty from the seller using the invoice provided with the package OR call our Customer Support Team on 9838388122 or write to us anytime on yasirahmad@ezysolare.com.
If the product was received damaged then the product can be returned and either the product will be replaced or the money be refunded.

It is simple and can either be done by going online or by calling us and we can initiate your product return process.
To initiate a return process online through Order History in your account:

1. LogIn to your account and go to 'Order History' and click on 'refund' button.
2. Now, your Return Request is submitted. You will get a call from us within 24 -48 hours to confirm the return process and the date of pick-up of the item from your place.

If you could not understand anything you can call our Customer Support Team on 9838388122 or write to us anytime on yasirahmad@ezysolare.com.

Within 12 hrs of receiving the product you can request to return the product, Returns can be made only if the product is DEFECTIVE, DAMAGED.

Due to logistic reasons, we do not offer exchange till the time your product is not damaged or have some technical issues.

The returned product should be in its original packaging, and in the same condition as you received the product. Please ensure that all tags, peripherals, warranty/ guarantee card, freebies and accessories are there while returning the product.
Once we approve the refund, we will pick up the product through our own logistics team.

The refunds are processed within 24 hours after the return claim is accepted by us. All refunds processed by us are credited back through the original mode of payment used by the customer. The money will be refunded back in the account within the fortnight.

Our merchants start processing the order as soon as they get intimation from us and hence orders once confirmed cannot be cancelled.
Due to tax regulations, product once billed can’t be cancelled.

Ezysolare sources products from several merchants spread across the country. While our team does its best to ensure that the products are available with the merchant at all times, and that the regular stock updates are done, there could still be a possibility of your order getting cancelled due to one or more of the below mentioned reasons:

1. The product is rejected at our fulfillment center due to Bad Quality and the merchant is not able to arrange for a fresh product within the promised shipping timeline as shown on the product information page.
2. The product is Out Of Stock with our merchant
3. Our logistic partners are unable to deliver the product to the desired delivery location due to some circumstances

Yes, of course. You can download a PDF copy of the invoice from our website. Please follow these simple steps to get your copy of the invoice.

1. Log on to our website using your registered ID.
2. Go to “Order History” section, you will see your list of orders.
3. You can select the 'Print Payment Receipt' of an order for which you wish to download the copy of invoice. In case, you are not able to download from “Order History” section. Please contact our customer service on 9838388122 or write to us anytime on yasirahmad@ezysolare.com.

Once your order is shipped you will get an email and an SMS with your order details. You can track the shipment by clicking on the 'Track my Order' button with the help of order ID.
You may also, track your order by visiting www.ezysolare.com and clicking on “Track Order” link and use your product order details.
OR
You can also log In to your account and track your order by going into "My Dashboard" and clicking on "Track Order".

In Transit: Your package is on route to the destination Delivered: Your item has been delivered

Shipments are reflected as RTO (returned to origin) under the following circumstances:

1. Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
2. The address could not be found because either it was incomplete or the pin code was wrong
3. You or someone at your delivery address refused to accept the order

Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to origin.

Ezysolare generates and sends the tracking number as soon as the courier partners pick up the package. However, the courier partners may take 24 to 48 hours to update the tracking details on their website and hence, your order may not be tracked during this period. If your package was recently shipped, try tracking after 24 hours. If it has been more than 48 hours since you received the tracking number, contact us on yasirahmad@ezysolare.com or call us on 9838388122.

All orders delivered by us have a proof of delivery with signatures of the person who accepted the order. In case you haven’t received the order, please check if someone else accepted the order on your behalf - check with family members, neighbours, security, the mail room, reception, and anyone else who may have accepted the order. Please contact us on 9838388122, and we will resolve it with in 24 hours.

If the product received is damaged, and you open in front of the delivery person then bring it to the notice of the delivery personnel immediately. In case you notice the damage later, please call us on 9838388122 or write to us on yasirahmad@ezysolare.com. Our team will get back to you with a resolution. Based on the assessment of the damage, either the damaged item will be fixed or a refund will be processed or can be exchanged with the new product.

Ordered Awaiting Confirmation: Sometimes, due to technical issues at the payment gateway or at the bank's end, your online payment does not reach us immediately. In such a case, your order is shown as 'pending verification'.
Order Declined – Payment Unsuccessful: The online payment attempted by you did not succeed. You may try with another payment method or a different card again.
Order Confirmed: The payment made by you has gone through and your order is now confirmed.
Item Shipped: The product ordered by you has been procured from the merchant, quality checked done and sent across to your address through our logistic partner.
Delivered: You order has been delivered.
Order Refunded: We processed the refund requested by you. The amount will be returned to the payment method used. Usually, it takes 5 to 7 days for the refund to reflect on your card or in your bank account.